The IT Team at Sidney are available to help with your IT queries. They are happy to answer any questions and are prepared to welcome new users to the College computing facilities.
Sidney Sussex IT Support
There are five members of IT staff. The IT Manager is in charge of the general computing facilities within the College:
- IT Manager
- Senior Network and Communications Engineer
- Computer Officer
- Technical Web Officer
- IT Assistant
IT Office location: Q11, first floor of Garden Court
General office open hours: 9.00am and 5.00pm (may not always be manned)
Student help hours: 10.00am to 12.00pm and 2.00pm to 4.00pm, Monday to Friday
Sidney IT systems vulnerability period: 7.00am to 9.00am, every Tuesday. Sidney IT will conduct any essential maintenance to its IT systems during its scheduled vulnerability period.
For assistance with the Sidney website or Sidnet, email: TechnicalWebOfficer@sid.cam.ac.uk.
University Information Services (UIS) Service Desk
In the first instance, contact the Sidney IT team and we can advise you on the best course of action to get the support you need. UIS host a variety of services frequently used by members of the University so you may need to contact them directly to report issues or request assistance.
You can see the support options for them available below:
- UIS status page
- UIS maintenance schedule
- UIS help website
- UIS Twitter
- Support email: firstname.lastname@example.org
- Support phone: +44 (0)1223 3(32999)
For further details contact the UIS Service Desk.