Professor Andy Neely is Professor of Manufacturing at the University of Cambridge and a Fellow of Sidney Sussex College. His previous appointments include Senior Pro-Vice-Chancellor: Enterprise and Business Relations at the University of Cambridge, Head of the Institute for Manufacturing at the University of Cambridge, Royal Academy of Engineering Professor of Complex Services at the University of Cambridge, Deputy Director of the Advanced Institute of Management Research, a UK national research programme and the Director of the Centre for Business Performance at Cranfield University. 

As Senior Pro-Vice-Chancellor at the University of Cambridge Andy had responsibility for all of the University’s activities relating to innovation, commercialisation, startups and spinouts. He sat on the boards of Cambridge Enterprise, the University’s technology transfer business and Cambridge Innovation Capital, a venture capital fund. He played a leading role in establishing Innovate Cambridge, a city-wide initiative to develop a community-based innovation strategy for Cambridge. 

During his career, Andy has founded several major research centres and groups, including the Cambridge Service Alliance at the University of Cambridge and the Centre for Business Performance at Cranfield University. He is co-founder of Anmut, the data valuation specialists and a Non-Executive Director at the High Value Manufacturing Catapult. 

He has written over 100 books and articles, including “Measuring Business Performance", published by the Economist and "The Performance Prism", published by the Financial Times. In 2020 he was awarded an OBE for services to research and university-industry collaboration. 

He is widely recognised for his work on manufacturing and service operations, including the servitization of manufacturing and the design and deployment of strategic performance measurement systems. Currently he is working on AI and its practical application in organisations.
 

Publications, Links, and Resources

  • Zomer, T.; Neely, A.D.; Savaget, P. (2024) “How do Projects Decouple from Coercive Pressures? A Study of Decoupling in Construction Projects”, International Journal of Managing Projects in Business, 17, 2, pp. 247-277.
  • Zaki, M.; McColl-Kennedy, J.R. and Neely, A.D. (2021) “Using AI to Track How Customers Feel — In Real Time”, Harvard Business Review, May 04, 2021, https://hbr.org/2021/05/using-ai-to-track-how-customers-feel-in-real-time#
  • Sousa-Zomer, T.T.; Neely, A. and Martinez, V. (2020) “Digital Transforming Capability and Performance: A Microfoundational Perspective”, International Journal of Operations and Production Management, 40, 7/8, pp. 1095-1128.
  • Beneditinni, O. and Neely, A.D. (2019) “Service Providers and Firm Performance: Investigating the Non-Linear Effect of Dependence”, Journal of Service Management, 30, 6, pp. 716-738.
  • McColl-Kennedy, J.R.; Zaki, M.; Lemon, K.N.; Urmetzer, F. and Neely, A.D. (2019) “Gaining Customer Experience Insights that Matter” Journal of Service Research, 22, 1, pp. 8-26.
  • Zaki, M.; Theodoulidis, B.; Shapira, P.; Neely, A.D. and Tepel, M. (2019) “Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective”, Production Planning and Control, 30, 7, pp. 568-581.
  • Beneditinni, O. and Neely, A.D. (2018) “Investigating a Revised Service Transition Concept”, Service Business, 12, 4, pp. 701-730.
  • Visnjic, I.; Neely, A.D. and Jovanovic, M. (2018) “The Path to Outcome Delivery: Interplay of Service Market Strategy and Open Business Models”, Technovation, 72–73, April–May, pp. 46-59.
  • Jovanovic, M.; Visnjic, I. and Neely, A.D. (2017) “Innovating in Reverse Gear: Innovation Process of Outcome-Based Contracts”, accepted for publication International Journal of Production Research.
  • Hou, J. and Neely, A.D. (2017) “Investigating Risks of Outcome-Based Service Contracts from a Supplier’s Perspective”, accepted for publication in the International Journal of Production Research.
  • Visnjic, I.; Wiengarten, F. and Neely, A.D. (2016) “Only the Brave: Product Innovation, Service Business Model Innovation, and Their Impact on Performance”, Journal of Product Innovation Management, 33, 1, pp. 36-52.
  • Benedittini, O.; Neely, A.D. and Swink, M. (2015) “Why Do Servitized Firms Fail”, International Journal of Operations and Production Management, 35, 6, pp. 946-97.
  • Weiller, C.; Shang, T.; Neely, A.D. and Shi, Y. (2015) “Competing and Co-existing Business Models for EV: Lessons from International Case Studies”, International Journal of Automotive Technology and Management, 15, 2, pp. 126-148.
  • Barrows, E. and Neely, A.D. (2011) “Managing Performance in Turbulent Times: Analytics and Insight”, John Wiley and Sons, New Jersey.
  • Neely, A.D. (2011) “Business Performance Measurement: Unifying Theory and Integrating Practice”, Paperback Edition, Cambridge University Press, Cambridge.