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The Computer Suite

Computer suite

The Computer Suite is situated on the first floor of Garden Court. It contains a number of PCs and an iMac which are connected to the Cambridge University Data Network (CUDN).

Also available is a Konica Minolta multi-function device on the universities DS-Print service This device allows you to scan, copy and print. A list of Sidney printers and costs can be found here: https://www.ds.cam.ac.uk/dsprint/site/Sidney+Sussex. Your printing and copying charges are added to your college bill at the end of term. If you experience any issues with the printers please email computer@sid.cam.ac.uk.

The PC's in the computer suite are linked directly to the Managed Cluster Service (MCS) which supports a number of standard and specialised software packages. You can view the available software ackages for each operating system here:

You can see your own filespace from any of the computers so a file written on one machine may be accessed on any of the others. While every effort is made to keep and backup files on the MCS system, please remember to make a backup of your work to an alternate source as a precaution.

There is scheduled maintenance of the MCS machines every Tuesday morning from 9am to 11am. During this time the network may experience some disruption causing the machines to be unavailable.

All the student rooms within the college are wired for Ethernet connection to the CUDN. If you wish to be connected to the college network your computer will need an Ethernet port (RJ-45 connector) and Ethernet cable. Newer laptops such as the slimmer Macbooks do not have an Ethernet port. In this case you will require a USB-C/Lightning to Ethernet adapter.

You will have to register to use the network. You should be automatically redirected to the registration page when you first connect. If you are not redirected you can maunally go to the following page: https://register.sid.cam.ac.uk/members. If you are unable to connect, please contact the IT Office (computer@sid.cam.ac.uk) and they will provide help. Alternatively you can bring your machine (if portable) to the IT Office (Q11, Garden Court) 10:00 to 12:00 or 14:00 to 16:00 and they will be happy to help.

You are also responsible for ensuring that your machine has up-to-date anti-virus software running and that the operating system is updated and still supported by the Manufacturer. You can download the latest free anti-virus software for PCs, Macs and Linux machines from the Computing Service at https://help.uis.cam.ac.uk/service/security/antivirus. If you are running Windows 10, Windows Defender will be sufficient. We would also recommend using an anti-malware program such as MalwareBytes.

What if I need help?

The I.T. Manager is in charge of the general computing facilities within the College, assisted by the Network and Communications Manager, Computer Officer and I.T. Support Officer. They can be found in the IT Office (Q11), located on the first floor of Garden Court. They are happy to answer any questions regarding the computer systems and are prepared to welcome new users to the College Computing Facilities. Student help hours are held from 10:00 to 12:00 and 14:00 to 16:00, Monday to Friday. If you have a query outside of these hours, please email computer@sid.cam.ac.uk and they will endeavour to respond as quickly as possible. This is the most effective way of asking for help or further information.

Note: If you are bringing in your device for repair, please ensure you have taken a full backup of any important data beforehand. Whilst we take every reasonable effort to ensure data is retained, we cannot be held responsible for damage/loss of data or functionality of the equipment.

How do I access the Network?

Shortly after arriving, students are issued with a user identifier (CRSid) and a University password. This password will be used for your email account, Raven account and for your MCS system access. These are issued by the University Computing Service. Your CRSid is a set of letters followed by some numbers - for example, Joe A Bloggs might be jab230. The CRSid will be the same for all computing systems with the exception of the Engineering Department who have their own identifiers in the form 01JAB.

For further information please read: 

https://help.uis.cam.ac.uk/downloads/getting-started

https://help.uis.cam.ac.uk/downloads/it-matters

How do I use email?

If you are a new student, you'll be issued an Office 365 account. Some existing students may have a hermes account. You can access email through any web browser or modern email client, including on the PC's in the computer suite.

To access Office 365 email, go to: https://portal.office.com.

To access Hermes email, go to: https://webmail.hermes.cam.ac.uk.

For guidace on setting up your email client with Office 365 or Hermes, go to: https://help.uis.cam.ac.uk/service/email.

What if the program I want is not listed?

Special programs can be requested from MCS but we have to request them several months in advance. If your department requires a special software package, please request it as early as possible. Depending on cost, availability and compatibility we will try to make it available if required by several users.

What happens if I lose my password?

If you lose your password all is not lost! If you've set up self-service recovery you can recover it yourself through a recovery email account and security questions. If not, you can get a password reset token from the IT Office in Q11 Garden Court - remember to bring your ID card with you. Alternatively, you can request a password reset token from the University Information Services (UIS) Main Helpdesk.

Rules for users of MCS facilities in Sidney

Please remember that the Computer Suite is designated as a space for quiet work and study - your cooperation in keeping noise to a minimum is appreciated.

  1. Food or drink (except water) is not to be consumed in the Computer Suite
  2. No mobile phone use
  3. Playing games on the MCS computers is not permitted
  4. Do not leave yourself logged onto a workstation if you leave the room. This is for your security as well as abiding to the University of Cambridge computing rules:
    https://help.uis.cam.ac.uk/about-us/governance
  5. No college provided computing equipment (monitors, scanners, printers, mice etc) should be disconnected, moved or taken from the machines that they are connected to
  6. Users must remove all books, papers and personal items when finished using the workstation
  7. These computers are for all Sidney MCS members to use. Please do not try to claim any of the workstations as your personal workstation