The Computer Suite
The Computer Suite is situated on the first floor of Garden Court. It contains a number of PCs and an iMac which are connected to the Cambridge University Data Network (CUDN). Also available is a Konica Minolta multi-function device. This device allows you to scan, copy and print. The charge for A4 is 5p per side for black & white or 20p per side for colour printing. The charge for A3 is 10p per side for black & white or 30p per side for colour printing. This is to offset the cost of the toner and paper. The cost is added to your college bill at the end of term. Alternative devices are locared throughout the college. If you experience any issues with the printers please email firstname.lastname@example.org
These machines are linked directly to the Public Workstation Facility (PWF) which supports a number of standard and specialised software packages in the following areas:
- Communications and Networking
- Computing Service Information
- Database Packages
- Graphics and Presentation
- Programming languages
- Spreadsheets and Statistics
- Teaching Packages
- Utilities and Accessories
- Word and Text Processing
You can see your own filespace from any of the computers so a file written on one machine may be accessed on any of the others. Please remember to make a backup of your work to a CD or memory stick as security cannot be guaranteed.
There is scheduled maintenance of the PWF machines every Tuesday morning from 9am to 11am. During this time the network may experience some disruption causing the machines to be unavailable.
The same general rules apply in the Computer Suite as in the rest of the Library - no smoking, eating or drinking. Mobile phone use is strictly forbidden. We also forbid the use of computer games. Please remember that the Computer Suite is designated as a space for quiet work and study - your cooperation in keeping noise to a minimum is appreciated.
All the student rooms within the college are wired for Ethernet connection to the CUDN. If you wish to be connected to the college network your computer will need an Ethernet port with an (RJ-45 connector) and a cable. Newer laptops such as the slimmer Macbooks do not have an Ethernet port. In this case you will require a USB to ethernet adapter. You will also have to register to use the network. You should be automatically redirected to the registration page when you first connect. If you are not redirected you can maunally go to the following page: https://register.sid.cam.ac.uk/members/. If you are unable to connect please contact the Computing Officers and they will provide help. Alternatively you can bring your machine (if portable) to the Computing Office 10:00 to 12:00 or 14:00 to 16:00 and they will be happy to help.
You are also responsible for ensuring that your machine has anti-virus software running and up to date. You can download the latest free virus scanning software for PCs, Macs and Linux machines from the Computing Service at http://help.uis.cam.ac.uk/user-accounts-security/security/malware Please ensure that you only run ONE antivirus program on your machine. We would also recommend using an anti-malware program such as MalwareBytes or Spybot.
What if I need help?
The I.T. Manager, Miss Lisa Wilson is in charge of the general computing facilities within the College, assisted by the Network and Communications Manager, Mr Pat Gates and IT Support Technician, Colin Tye. They can usually be found in the Computing Office located on the first floor of Garden Court adjacent to the Computer Suite. They are happy to answer any questions regarding the computer systems and prepared to welcome new users to the College Computing Facilities. Student help hours are usually held from 14:00 to 16:00 hours Monday to Friday. If you have a query outside these hours please email email@example.com and they will endeavour to help as quickly as possible. This is the most effective way of asking for help or further information.
Please remember to make a backup of your work to a CD or memory stick. Ensure that you have a local copy and do not work solely in the cloud.
How do I access the Network?
Shortly after arriving, students are issued with a user identifier and a University password. This password will be used for your Hermes e-mail account, Raven account and for your PWF access. These are issued by the University Computing Service. Your user ID is a set of letters followed by some numbers - for example, Joe A Bloggs might be jab230. The User ID will be the same for all computing systems with the exception (there is always at least one exception!) of the Engineering Department, who have their own identifiers in the form 01JAB. For further information please read: http://help.uis.cam.ac.uk/help-support/help-for-institutions/it-support-staff/accounts/itmatters
How do I use e-mail?
Email can be accessed from any of the PWF machines in the Computer Suite either by logging in with your PWF password or by pressing Ctrl-Alt-Del and logging in with the username Hermes (no password required.) This will take you directly to the Hermes site.
Alternatively you can login to Hermes from any web enabled device (such as tablets, smartphones, laptops) by going directly to the website https://webmail.hermes.cam.ac.uk/
Should you wish to use an alternative Email Program on your personal machine such as Apple Mail or Outlook please go to http://help.uis.cam.ac.uk/email-telephony-and-collaboration/email/hermes/mua-settings and follow the instructions for the appropriate program.
What if the program I want is not listed?
Special programs can be requested from PWF but we have to request them several months in advance. If your department requires a special software package, please request it as early as possible. Depending on cost, availability and compatibility we will try to make it available if required by several users.
What happens if I lose my password?
If you lose your password all is not lost! A password reset token can be requested from the Computer Office in Q11 Garden Court . Remember to bring your ID card with you. Alternatively you can request a token from the University Information Services Helpdesk.
Rules for users of PWF facilities in Sidney
- Food or drink (except water) is not to be consumed in the Computer Suite
- No mobile phone use
- Playing games on the PWF computers is not permitted
- Do not leave yourself logged onto a workstation if you leave the room. This is for your security as well as abiding to the University of Cambridge computing rules:
- No college provided computing equipment (monitors, scanners, printers, mice etc) should be disconnected and moved from the machines that they are connected to.
- Users must remove all books, papers and personal items when done using the workstation.
- These computers are for all Sidney PWF members to use. Please do not try to claim any of the workstations as your personal workstation.